Application Maintenance

We understand that contact centers & customer service play critical role to determine your success. Over the years, we have developed various tools & process to successfully maintain your contact server as below

  • Support team around the clock – Currently, support team is available in UK and India and provide services 24 X 7 to our customers
  • Online access to support portal
  • Secured access to project artifacts. We keep it updated for easier access for project & support resources
  • Version control & Compatibility documents

We aim to manage technical aspects of your contact center which allows you to focus on your business. We provide following services

  • Solution Auditing
  • Upgrade / hot fixes implemenation
  • Configuration Management
  • Troubleshooting
  • Performance management
  • Change implementation
  • System testing
  • Load testing